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Guide Shipping Protection FAQ

Get answers to common questions about our shipping protection service.

Guide Shipping Protection is a comprehensive service that protects your orders from shipping issues like loss, theft, or damage. For a small fee, you get peace of mind knowing your purchase is covered.
The cost varies based on your order value, typically ranging from £0.98 to £9.98. The exact fee is calculated automatically and shown at checkout.
Guide covers lost packages, stolen deliveries, and items damaged during shipping. We also cover issues with incorrect items and delivery delays beyond the expected timeframe.
Filing a claim is simple. Visit the Guide portal, enter your order details, and describe the issue. Most claims are resolved within 24-48 hours with either a replacement or refund.
Yes, if you cancel your order before it ships, the shipping protection fee will be refunded along with your order total.